MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US . We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India . Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Desktop Support
Location: Chesapeake, Virginia - on site
Duration: 3 weeks, possibility of extension
Schedule: Normal business hours
Pay rate: $35 - $40/hr on W2
Environment: Windows personal computers
Responsibilities:
Provide hands on keyboard Level 1 and Level 2 desktop support to users impacted by Active Directory tenant separation and device migration
Utilize a provided issue matrix and support scripts to diagnose and resolve known issues directly at the device
Identify whether issues are appropriate for self service, Level 1 resolution, or require escalation
Perform device level remediation including clearing blank profile registry entries and performing domain disjoin and rejoin actions
Validate Group Policy delivery of certificates and troubleshoot certificate and trust related errors
Escalate issues outside Level 1 and Level 2 scope with complete diagnostic details including machine name, timestamp, and symptoms
Follow documented escalation paths for known issues rather than repeating unsuccessful attempts
Provide clear communication and guidance to end users on expected system behavior
Qualifications:
Proven experience delivering Level 1 and Level 2 desktop support within a Windows enterprise environment
Ability to troubleshoot directly on endpoint devices rather than solely routing or logging tickets
Working knowledge of Active Directory and Entra ID device join processes, Group Policy, and Windows user profiles
Ability to follow structured runbooks and scripts with precision and identify appropriate escalation points
Strong communication skills to effectively support and educate end users
Availability to work on site in Chesapeake, Virginia for the duration of the engagement
Tools and Technologies:
Windows operating systems
Active Directory and Entra ID
Group Policy
Windows user profile management
Endpoint troubleshooting tools
MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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