Job Description

Summary

Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space. We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus.

Are you ready?

Because we are looking for a Part-Time PBX/Telephone Operator!

What does the ROLE entail?

• Responsible for answering incoming calls to the Hyatt Regency Columbus and must have good typing skills, a positive attitude and excellent phone demeanor
• Strong guest service orientation in order to ensure high guest expectations
• Must work well handling a high volume of calls and the ability to multi-task
• Comfortable and able to answer questions relating to the hotel and surrounding area
• Other duties may include assisting the Front Desk and/or Reservations when needed, cross-training is provided for front desk agent role
• Demonstrates Hyatt Values: Respect, Integrity, Humility, Empathy, Creativity and Fun

Your EXPERIENCE

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Unafraid of customer service related tasks and responsibilities
• Must be able to work a flexible schedule, including, evenings, weekends and holidays
• Ability to sit for long periods of time
• Ability to multi-task
• Proficient in basic computer skills
• Strong customer service orientation and customer service recovery skills

General Perks

• An entry to the Hyatt Family, a place where we care for people so they can be their best
• Discounts at Hyatt hotels globally every year and 50% Discounts at our F&B outlets
• Discounted flight program
• Uniform provided and laundry is taken care of in house
• Free COTA Bus Pass
• Free meals, Family Events, and Recognition Celebrations
• Discounted monthly parking passes for Downtown parking
• Take pride in working for a company that is in the “100 Best Companies to Work For” by FORTUNE

What will you get from US?

Wellbeing

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge, as well as hotel gym access
• Social & Community Activities; Team building outings, Sports/wellbeing activities
• Health, Dental, Vision Insurance eligibility after 30 days of employment

Development

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction.

• With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
• Regular Check-In Conversations with Managers to discuss personal career goals
• A wide range of on-property and online training opportunities though-out the year.
• Education assistance of up to $1,000 per year toward personal growth and development

Qualifications

Your MINDSET

• A team player with a good portion of personality
• Enthusiasm and a hands-on mentality
• A true representative of the company to customers, employees, and the public
• A team player with a hands-on mentality and a love for hospitality
• A true support for our customers

Are WE what YOU are looking for?

If the answer is YES , then please send us your Resume and all the reasons why WE are what YOU are looking for!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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