HVAC Dispatcher Job at Mills HVAC, Fort Walton Beach, FL

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  • Mills HVAC
  • Fort Walton Beach, FL

Job Description

Job Title: HVAC Dispatcher

Job Type: Full-Time
Pay: $38,000 – $45,000 (DOE)

Job Summary

We are seeking a reliable and customer-focused HVAC Dispatcher to coordinate service calls, support technicians, and ensure an exceptional customer experience. This role requires strong communication skills, sound decision-making, and the ability to stay calm and organized in a fast-paced environment.

Responsibilities

  • Maintain a high level of customer satisfaction through professional and timely communication

  • Dispatch HVAC technicians efficiently based on skill set, availability, and urgency

  • Respond promptly to emergency maintenance requests

  • Communicate clearly with technicians, management, and customers as needed

  • Make informed decisions that balance customer needs and technician efficiency

  • Monitor job progress and adjust schedules as necessary

  • Adhere to all company safety policies and procedures

Qualifications

  • Excellent customer service skills

  • Superior verbal and written communication abilities

  • Strong problem-solving and critical thinking skills

  • Ability to handle stressful situations and heavy workloads

  • High level of pride in the quality of work produced

  • Previous dispatch or HVAC experience is a plus (but not required)

Benefits

  • Competitive pay (DOE)

  • Health, Dental & Vision Insurance

  • Short-Term Disability Insurance

  • Paid Vacations 

Job Tags

Full time, Temporary work

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