Job Description

We are looking to hire one Part-Time Retail Store Customer Service and Sales Associates at the Richmond Heights UPS Store located at 6642 Clayton Road. Associates are expected to deliver world-class customer service to all retail customers by receiving and processing packages for courier shipment, processing passport pictures, operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• Work 15-25 hours per week, including afternoons and early evenings, with at least 1 weekend day
• Have or willing to get Notary License - Licensed notaries will get higher pay and a bonus per completed notary
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Flexible schedule; willing to work around college student class schedules
• High School Diploma or GED required

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