Job Description

Patient Advocate Representative

Location: On-site

Employment Type: Full-Time

Position Overview

We are seeking a Patient Advocate Representative to join our team. This role serves as a critical liaison between patients and the billing department, assisting with account balances, billing questions, payment arrangements, and account resolution. The ideal candidate will have strong customer service skills, experience navigating healthcare billing systems, and the ability to communicate effectively with patients while maintaining compliance with HIPAA regulations.

Key Responsibilities

• Handle inbound and outbound patient communications regarding account balances, billing concerns, and payment arrangements.
• Respond to patient emails and messages through the EMR system.
• Educate patients on billing processes, statements, and Explanation of Benefits (EOBs).
• Investigate account discrepancies, including duplicate payments, posting errors, and account corrections.
• Coordinate with Accounts Receivable (A/R) teams to facilitate necessary account adjustments.
• Negotiate balances and assist patients with resolving billing concerns and grievances.
• Monitor high-balance and delinquent accounts, proactively contacting patients or responsible parties to secure payment arrangements.
• Maintain productivity standards, including daily call volume goals and project tracking requirements.
• Complete correction worksheets and communicate updates to patients or responsible parties as needed.
• Manage multiple systems simultaneously and perform document review, printing, and processing tasks.
• Collaborate with internal departments to resolve account and billing issues efficiently.
• Maintain accurate documentation and ensure compliance with HIPAA regulations and company policies.
• Achieve and maintain satisfactory quality and audit scores through attention to detail and continuous improvement.

Required Qualifications

• Direct experience using Net Health and/or NextGen EMR systems (current experience or within the last 7 years).
• Minimum 1+ year of customer service experience in a healthcare, medical billing, or patient services environment.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and account resolution skills.
• High level of attention to detail and organizational skills.
• Working knowledge of HIPAA regulations and patient confidentiality requirements.
• Proficiency with Microsoft Office applications, particularly Excel.
• Comfortable using EMR systems, clearinghouse platforms, and Zoom.

Preferred Qualifications

• Experience with:
  • Medical billing and collections
  • Hospital billing
  • Billing denials and account resolution
  • Patient accounts and demographics

Top Skills

• Customer Service
• Net Health
• NextGen
• Medical Billing
• Patient Account Resolution
• EMR Systems

Job Type & Location

This is a Contract position based out of Saint Louis, MO.

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Saint Louis,MO.

This position is anticipated to close on Aug 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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