Job Description

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware experience is a plus but not a requirement as we provide extensive training.

At Ace Hardware Longmont, we’re independently owned and operated so helping our community is our number one priority. Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

Position Summary

Primary responsibility for all positions with Company is to Amaze Every Customer Every Time. Retail cashiers are responsible for providing customers with fast and friendly service at the cash register area. Other responsibilities may include managing shelves and inventory, and maintaining the overall appearance and cleanliness in the store.

Essential Duties and Responsibilities

● Provide prompt and courteous customer service.

● Precisely and accurately handle money, checks, and other types of payment received for product sold including processing refunds and/or issuing in store merchandise credit to customers for returned merchandise.

● Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, vendor check-in transactions in accordance with company standards and policies and practices.

● Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies.

● Be knowledgeable and actively participate in all sales promotions and other campaigns.

● Practice suggestive selling and build customer relations.

● Be aware of sales goals and performance against those goals.

● Review and adhere to all city, county, state, and federal laws affecting store operations.

● Maintain a neat personal appearance and wear company uniform and nametag at all times.

● Address customer complaints in a positive manner. Document complaints for follow up by Store Management when necessary.

● Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.

● Face front and dust merchandise near register area.

● Follow company policies and procedures for all transactions.

● Engages the customer to ensure that they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them.

● Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol.

● Perform regular cleaning of counter surfaces, store equipment, restrooms, etc.

● Participate in all store sales building, customer service, and team-building activities.

● Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)

● Other duties as assigned.

Employee discount and PTO available to all team members. Health, Dental and Life insurance available to Full-Time Employees. Most employees eligible for 401k after one year of service.

At Ace Hardware, we’re independently owned and operated so helping our community is our number one priority. Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

Learn and grow with us:

• Are you a hardware hero? Bring your knowledge and we’ll teach you something new.
• Have a helpful attitude? We’ll train you on hardware know-how that builds life skills.
• We train you from day one and the opportunities don’t stop there.

What to expect:

• You’ll work directly with customers welcoming them and helping them find everything necessary to complete their project in one trip.
• Like working in a fast-paced and fun environment? We are high energy so time will fly.
• You’ll be on your feet for most of your shift (6 to 8 hours).
• You must lift up to 50 lbs.

Click through and start your journey with us now!

Our family has been helping the Longmont community with their hardware and garden needs since 1990. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs like us. We are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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