Job Description

Talan is an international group that supports our clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently. 

Job Description

Location: NYC (Hybrid – at least 3 days onsite/week)

Visa Sponsorship: Talan does not sponsor U.S. work permits or employment visas.

We're looking for an Application Production Support Engineer to join our team and support critical trading applications for our Electronic Execution platform. The ideal candidate has hands-on production support experience, is comfortable working under pressure, and knows how to keep trading systems running smoothly day to day.

Role and responsibilities

• Handle critical production issues, applying the right troubleshooting process to get systems back up fast
• Work with business users to gather requirements and manage problems, changes, and incidents (ServiceNow, JIRA, Confluence)
• Build and maintain run-books, SOPs, and training material, and help train the team
• Set up monitoring and alerts (GENEOS, Open Search, Grafana) to catch issues before they escalate
• Automate routine checks with Python and shell scripting to cut down manual work
• Run root cause analysis after incidents and support audit, compliance, and business continuity efforts

Qualifications

• Solid experience in application production support, ideally in a fast-paced trading environment
• Strong skills in Python, shell, SQL, and familiarity with ServiceNow, JIRA, XML, and FIX Protocol
• Good understanding of equities markets and trading platforms (OMS, EMS, SOR)
• Comfortable reading logs and FIX messages to troubleshoot and find root causes
• Strong communicator, able to explain technical issues clearly to both technical and business teams
• Able to stay calm and prioritize well when things get stressful

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• Competitive salary between USD $100,000 - $120,000 annual salary. We do not have performance bonuses.
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• ❤️‍Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.

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